FAQ
What is ZORIVAE?
ZORIVAE is an Australian-founded handmade press-on nail brand. Our designs focus on refined details, romantic aesthetics, and carefully crafted wearable beauty.
Are your press-on nails handmade?
Yes. Our press-on nail sets are made to order and handcrafted with care. Some detailed designs may take several hours to complete.
How long does shipping take?
Estimated delivery time is usually 5–8 business days after your order has been processed. Delivery times may vary depending on your location, courier service, public holidays, weather conditions, or other unexpected delays.
Do you offer free shipping?
Yes. We offer free shipping on orders over $79.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking details will be sent to your email where available.
Can I return my order?
We accept return requests within 30 days of delivery. The item must be unused, clean, in its original condition, and returned with its original packaging where possible.
Can I return used press-on nails?
For hygiene and safety reasons, we cannot accept returns for items that have been used, worn, damaged, altered, or show signs of glue residue, stains, or visible use.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and clear photos of the issue. If the problem is caused by our error, we will help arrange a suitable solution, which may include a replacement, refund, or return instructions.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. Once approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item caused by our error.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel your order. Because our items are made to order, orders may not be able to be cancelled once production has started.
Do I need to check my shipping address before ordering?
Yes. Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
How do I contact customer service?
You can contact us through our website contact form or customer service email. Please include your order number if your message is related to an existing order.