Refund Policy

At ZORIVAE, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your order, please contact us and we will review your request carefully.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, clean, in its original condition, and returned with its original packaging where possible.

For hygiene and safety reasons, we cannot accept returns for items that have been used, worn, damaged, altered, or show signs of glue residue, stains, or other visible use.

Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and clear photos of the issue.

If the problem is caused by our error, we will help arrange a suitable solution. This may include a replacement, refund, or return instructions.

Refunds

Refunds will be processed after we receive and inspect the returned item. Once your return is approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account. The exact processing time may depend on your bank or payment provider.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item caused by our error.

Non-Refundable Situations

We may not be able to offer a refund if:

The item has been used, worn, damaged, or altered.

The item shows glue residue, stains, or visible signs of use.

The return request is made more than 30 days after delivery.

The item is returned without contacting us first.

The issue was caused by incorrect or incomplete address details provided by the customer.

How to Request a Refund

To request a refund or return, please contact our customer service team with your order number, reason for return, and photos if applicable.

We will review your request and provide further instructions.